Frequently Asked Questions(FAQ)
(FAQ) About Our Services
ATIDOHA.COM is a B2B platform dedicated to connecting international buyers with reliable suppliers of pet products in China and across Asia. We offer sourcing, supplier verification, freight logistics, and dropshipping services to help pet businesses grow.
We cover a wide range of pet categories, including:
Pet food (dry, wet, treats, supplements)
Pet accessories (collars, leashes, beds, bowls)
Pet grooming supplies
Pet toys
Pet health & care products
Custom packaging and private label services
If you have specific requirements, please contact us with your product list.
We are a sourcing platform that works with a network of vetted manufacturers and suppliers. This allows us to offer a diverse range of products while maintaining quality control and competitive pricing.
No, registration and browsing are free. You only pay for the products you order, plus applicable shipping and handling fees. For certain services like custom sourcing or quality inspection, we may charge a nominal service fee, which will be clearly communicated upfront.
(FAQ) Sourcing & Products
You can browse our product catalog or contact us with your sourcing requirements. We'll match you with suitable suppliers based on your target market, budget, and product specifications.
Yes, we encourage sample orders to verify product quality. Sample costs and shipping are typically borne by the buyer, but some suppliers may offer free samples for serious inquiries. Contact us for details.
MOQs vary by supplier and product. Many of our suppliers offer flexible MOQs for B2B buyers, especially for first-time orders. We can help negotiate lower MOQs based on your needs.
Absolutely! Many of our suppliers offer OEM/ODM services. Provide your design specifications, and we'll connect you with factories that can produce custom packaging with your branding.
We work with pre-vetted suppliers and can arrange third-party inspections before shipment. We also provide supplier verification reports and samples to help you make informed decisions.
(FAQ) Orders & Payments
You can place an order directly through our website or contact our sales team at jerry.zt@hotmail.com . For bulk or custom orders, we'll provide a proforma invoice with detailed pricing.
We accept:
Bank wire transfer (T/T)
PayPal (for smaller orders)
Credit cards (via secure payment gateway)
Alibaba Trade Assurance (for eligible suppliers)
For large orders, a deposit (usually 30%) may be required, with the balance paid before shipment.
Yes, we may offer flexible payment terms (e.g., net 30) to established B2B clients with a good payment history. Please contact us to discuss.
Yes, we use industry-standard SSL encryption to protect your payment data. We do not store credit card information on our servers.
(FAQ) Shipping & Logistics
We offer:
Sea freight (FCL/LCL) for bulk orders
Air freight for urgent or smaller shipments
Express courier (DHL, FedEx, UPS) for samples and small parcels
Rail freight for certain destinations
We'll recommend the most cost-effective option based on your order size and timeline.
Shipping times vary by method and destination:
Express: 3–7 business days
Air freight: 7–15 days
Sea freight: 20–40 days
Rail freight: 15–25 days
Please note these are estimates; actual times may vary due to customs, weather, or carrier delays.
We provide necessary shipping documents (commercial invoice, packing list, bill of lading, etc.) to help you clear customs. However, import duties, taxes, and customs clearance fees are the buyer's responsibility. We recommend checking with your local customs authority for estimates.
Yes, we offer dropshipping services. Your orders can be shipped directly to your end customers with neutral packaging or your branding. Contact us for details.
Once your order ships, we'll provide a tracking number and carrier information. You can track your shipment online or contact us for updates.
(FAQ) Returns & Refunds
We have a clear Refund and Returns Policy. Generally, we accept returns for defective, damaged, or incorrect items within 7 days of receipt. Please refer to our full Refund and Returns Policy for details.
If your package arrives visibly damaged, please refuse delivery or note the damage on the delivery receipt. For concealed damage, contact us within 48 hours with photos. We'll work with the carrier and supplier to resolve the issue.
You can cancel your order free of charge before it is shipped. Once shipped, cancellations are not possible, but you may return the items under our returns policy.
(FAQ) Account & Technical Support
Click "Register" on our website and fill in your business details. Your account will be activated after verification. A business account allows you to view wholesale prices, place orders, and track your history.
Click "Forgot Password" on the login page and follow the instructions to reset it. If you need further assistance, email jerry.zt@hotmail.com.
Yes, we take data privacy seriously. Please review our Privacy Policy for details on how we collect, use, and protect your information.
If you couldn't find the answer you were looking for, please don't hesitate to reach out. We're here to help!
Email: jerry.zt@hotmail.com
Phone: +86 18824603108
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM [Beijing Time]
Still Have Questions?
Feel free to reach out.
Email: jerry.zt@hotmail.com
Phone: +86 188 246 03108
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Tell us what you need for your pet business. As a professional Pet Supplier, Whether you're looking for reliable suppliers in China, need help with product sourcing, freight logistics, or dropshipping solutions — we’re here to help. Simply fill out the form below with your requirements, and our dedicated account manager will get back to you within 24 hours to discuss how we can support your business growth.
